77abe Privacy Policy — How We Collect, Use, and Protect Your Personal Data

01 Introduction

77abe is an online betting and casino platform serving players in Bangladesh. We are committed to protecting the privacy and security of every individual who interacts with our platform. This Policy applies to all personal data collected through the 77abe website, mobile-optimised site, any related applications, and any direct communications between you and 77abe.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and 77abe. In the event of any conflict between this Policy and the Terms & Conditions on a matter relating to personal data, this Policy shall prevail.

We may update this Policy from time to time. The most current version is always available at https://77abe.cc/privacy-policy. The "Last Revised" date at the top of this page indicates when the most recent changes were made. Continued use of the platform following any update constitutes acceptance of the revised Policy.

02 Personal Data We Collect

Depending on how you interact with the 77abe platform, we may collect the following categories of personal data:

2.1 Identity & Registration Data

• Full legal name
• Date of birth (used for age verification — 21+ requirement)
• Gender (optional, where provided)
• Username and password (password stored in encrypted form only)
• National Identity Card (NID) number or passport number (for KYC verification)
• Copies of identity documents submitted for verification purposes

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, district, division — within Bangladesh)

2.3 Financial Data

• Mobile financial service account details (bKash, Nagad, Rocket, Upay account numbers)
• Card details (last four digits only; full card numbers are never stored on 77abe servers)
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference IDs
• Account balance history

2.4 Gaming & Betting Activity Data

• Betting history, wagering patterns, and game session data
• Win/loss records and cashback calculations
• Bonus and promotion eligibility and usage records
• Responsible gaming tool settings (deposit limits, self-exclusion records, cooling-off periods)

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Session logs, login timestamps, and access records
• Referral source and URL path data

2.6 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with the 77abe support team
• Feedback and survey responses (where voluntarily submitted)
• Complaints and dispute correspondence

03 How We Collect Your Data

77abe collects personal data through the following methods:

3.1 Directly From You

The majority of personal data we hold is provided directly by you during the registration process, during KYC verification, when making deposits or withdrawal requests, when contacting our support team, or when participating in promotions and surveys.

3.2 Automatically Through Platform Use

When you access the 77abe platform, certain technical data is collected automatically by our servers and analytics systems. This includes IP address, device and browser information, session duration, pages visited, and game activity logs. This data is collected using server logs, cookies, and similar tracking technologies described in Section 7 of this Policy.

3.3 From Third-Party Payment Processors

When you initiate a deposit or withdrawal through bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing partners may share transaction confirmation data with us, including transaction reference numbers and payment status. 77abe does not receive or store full payment credentials from these providers.

3.4 From Identity Verification Partners

Where necessary to fulfil our KYC and anti-money laundering obligations, 77abe may use third-party identity verification services to validate the documents you submit. These providers share a verification result (pass/fail) and any relevant flags with us, but do not share raw document images beyond what is required for the verification process.

04 How We Use Your Personal Data

The table below summarises the primary purposes for which 77abe uses your personal data and the data categories involved in each purpose.

77abe will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required by applicable law, obtaining your consent.

05 Legal Basis for Processing

77abe processes personal data only where there is a valid legal basis to do so. The primary legal bases on which we rely are as follows:

• Contractual necessity: Processing required to fulfil the agreement between you and 77abe (i.e., the Terms & Conditions), including account management, payment processing, and delivery of betting and casino services.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and the retention of financial transaction records.
• Legitimate interests: Processing undertaken for purposes that 77abe considers to be in its legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud prevention, platform security monitoring, and analytics for service improvement.
• Consent: Processing for which you have provided explicit, informed, and freely given consent. This primarily applies to marketing communications. Consent may be withdrawn at any time by contacting support at [email protected], though withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

06 Sharing Your Personal Data

6.1 Payment Processing Partners

To process your deposits and withdrawals, 77abe shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks. These providers are authorised to use your data only for the purpose of completing the specific transaction and are bound by their own privacy obligations.

6.2 Identity Verification Providers

For the purposes of KYC verification, 77abe may share identity documents and associated data with third-party verification service providers. These providers operate under data processing agreements that restrict the use of your data to the verification purpose only.

6.3 Technology and Infrastructure Providers

77abe uses third-party providers for services such as cloud hosting, database management, and platform security monitoring. These providers may have incidental access to personal data as part of delivering their infrastructure services and are contractually required to maintain confidentiality and process data only on our instructions.

6.4 Game Content Providers

Some games available on the 77abe platform are provided by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session data (such as a pseudonymous player ID and stake information) necessary to run the game. They do not receive your full identity or contact data.

6.5 Legal and Regulatory Disclosures

77abe may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, court order, or other binding legal process. In such cases, 77abe will disclose only the minimum data necessary to satisfy the legal requirement.

6.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 77abe's business, personal data held by 77abe may be transferred to the acquiring entity as part of the transaction. Players will be notified in advance of any such transfer where practicable, and the acquiring entity will be required to process personal data in accordance with this Policy or a Policy offering equivalent protections.

07 Cookies & Tracking Technologies

The 77abe platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytics data. A cookie is a small text file stored on your device by your web browser when you visit a website.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as your language setting or preferred display mode, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate and interact with the platform, helping us identify areas for improvement. This data does not identify you as an individual.
• Security cookies: Used to detect and prevent fraudulent activity, such as identifying multiple accounts operating from the same device.

7.2 Managing Cookies

You may manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, etc.).

77abe does not use third-party advertising or retargeting cookies. No data collected through our cookies is shared with advertising networks for the purpose of serving targeted advertisements on other websites.

08 Data Retention

77abe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods provide a general guide:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

09 Data Security

77abe implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the 77abe platform.
• Encryption of sensitive data fields (including passwords and payment references) at rest using industry-standard encryption algorithms.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular security assessments and penetration testing of platform infrastructure.
• Automated monitoring for suspicious login activity, including detection of credential stuffing and brute-force attempts.
• Formal data breach response procedures, including processes for identifying, containing, and notifying affected parties of any breach.

Despite these measures, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account, including keeping your password confidential and logging out of your account when using shared devices. If you suspect that your account has been compromised, contact [email protected] immediately.

10 Your Data Rights

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by 77abe:

• Right of access: You may request a copy of the personal data 77abe holds about you, along with information about how it is used and with whom it is shared.
• Right of rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: In certain circumstances, you may request that 77abe delete the personal data it holds about you. This right is subject to exceptions where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to restriction of processing: You may request that 77abe restrict the processing of your data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling. Where your objection relates to direct marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please submit a written request to [email protected]. We may need to verify your identity before processing a data rights request. We aim to respond to all verified requests within 30 days. There is no fee for exercising your data rights.

11 Children's Privacy

77abe employs age verification measures at the point of registration to confirm that all players meet the minimum age requirement. If we become aware that personal data has been collected from an individual below the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned to the originating payment method after identity is confirmed.

If you believe that a person under the age of 21 has registered an account or submitted personal data to the 77abe platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Marketing Communications

With your consent, 77abe may send you promotional communications about new games, special offers, seasonal promotions, and platform updates. These communications may be delivered by email or SMS to the contact details you provided at registration.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email we send you.
• Sending a written opt-out request to [email protected], clearly stating that you wish to stop receiving marketing communications.
• Updating your communication preferences in your account settings, if this feature is available.

Please note that opting out of marketing communications does not affect the delivery of transactional communications related to your account, such as deposit confirmations, withdrawal notifications, security alerts, and verification requests. These service communications are sent on the basis of contractual necessity and cannot be disabled while your account is active.

13 Third-Party Links

The 77abe platform may contain references or links to third-party websites or services, such as payment providers or game content partners. This Privacy Policy applies solely to data collected and processed by 77abe. We have no control over and accept no responsibility for the privacy practices, data collection, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access through or alongside the 77abe platform, particularly those of your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard), to understand how they handle your personal information independently of 77abe.

14 Updates to This Privacy Policy

77abe reviews this Privacy Policy periodically and reserves the right to update it at any time. When material changes are made to this Policy, we will take reasonable steps to bring those changes to your attention, which may include displaying a prominent notice on the platform and updating the "Last Revised" date at the top of this document.

Where changes significantly affect your rights or the way we process your personal data, we may seek your renewed consent where required by applicable law. Continued use of the 77abe platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes described therein.

We recommend bookmarking this page and reviewing it each time you return to the platform to ensure you remain informed of any updates to our data practices.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77abe handles your personal data, please contact our support team in writing using the details below. We take all privacy enquiries seriously and aim to respond within 24 hours of receipt.

When submitting a data rights request, please include your registered username, the email address associated with your account, and a clear description of your request. We may ask you to verify your identity before processing your request.

For general help with your account, bonuses, or game queries, please visit our FAQ page. For information about managing your gambling activity safely, please visit our Responsible Gaming page.